We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@secure-panth.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@secure-panth.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@secure-panth.com.

Return and Refund Policy

PANTH
1148 Burke Road, Balwyn North, VIC 3104, Australia
Email: help@secure-panth.com
Website: www.secure-panth.com

Last updated: September 23, 2026

This Return and Refund Policy applies to purchases made through PANTH at www.secure-panth.com.

1. Refund Request Period

Customers may contact us within 30 days after delivery to request a refund or report an issue with an order.

Requests should be submitted to:

help@secure-panth.com

Please include your order number, the email address associated with the order, a description of the issue, and, where reasonably necessary, supporting photographs or other relevant information.

Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded or restricted.

2. Eligible Refund Requests

A refund may be available where appropriate, including where:

• The customer receives an incorrect item.

• An item arrives damaged or defective.

• An item is materially different from its description.

• An order is confirmed as lost or undelivered following review.

• Applicable consumer law otherwise entitles the customer to a refund or other remedy.

Each request will be reviewed based on the circumstances of the order and applicable law.

3. Physical Returns

When PANTH approves a refund under this policy, we generally do not require the customer to physically return the product.

Where no return is required, the customer may keep or responsibly dispose of the product after receiving confirmation from our support team.

Customers should not send products to our business address unless specifically instructed to do so.

4. Order Cancellation

Customers wishing to cancel an order should contact help@secure-panth.com as soon as possible.

We will attempt to accommodate cancellation requests where fulfillment has not progressed beyond the point at which cancellation is reasonably possible.

Any mandatory cancellation or consumer rights applicable to the transaction remain unaffected.

5. Damaged, Defective, or Incorrect Products

Customers should inspect their order after delivery.

If an item is damaged, defective, incorrect, or materially different from what was ordered, contact help@secure-panth.com with the relevant order information.

6. Lost or Undelivered Orders

If an order has not been delivered within the maximum delivery timeframe stated in our Shipping Policy, customers may contact us for review.

We may review available tracking information and other relevant fulfillment records.

7. Refund Processing

Approved refunds are issued to the original payment method.

Once processed, refunds generally appear within 5 to 10 business days, depending on the customer's bank, card issuer, payment provider, and applicable processing times.

8. Fraud or Abuse

We reserve the right to review requests involving suspected fraud, abuse, duplicate claims, manipulated evidence, or other improper activity.

This does not affect mandatory consumer rights.

9. Contact

PANTH
1148 Burke Road
Balwyn North, VIC 3104
Australia
Email: help@secure-panth.com
Website: www.secure-panth.com